
Service Support
Junda waterborne coatings has always been customer-centric, to provide customers with professional pre-sales services. Our pre-sales service team is composed of experienced coating engineers with deep product knowledge and industry experience to provide customers with the following services:
Service Phone: +86-13785272971
Pre-sales service
(1) Product consultation and selection: Our engineers will understand the customer's use scenario, needs and budget in detail, and recommend suitable Junda water-based coating products for customers.
(2) Technical exchange and training: We regularly hold technical exchange meetings and product training to help customers better understand the performance, use methods and precautions of Junda water-based coatings.
(3) On-site investigation and evaluation: For large-scale projects or special needs, we will send a professional team to the site for investigation and evaluation to ensure the applicability and effect of the product.
(4) Sample provision and testing: We provide various water-based coating samples for customers to test and evaluate to ensure that customers have a full understanding of product performance and quality.
Service in Sale
After the customer decides to purchase Junda water-based paint, our sales service team will make every effort to ensure the smooth progress of the customer's procurement and use process. Our in-sale services include:
(1) Order tracking and confirmation: We will follow up the customer's order status in time to ensure the accuracy and completeness of order information, and quickly arrange delivery after confirmation.
(2) Logistics distribution and installation guidance: We cooperate with many well-known logistics companies to provide customers with fast and safe logistics distribution services. At the same time, our engineers will provide customers with detailed installation and use instructions to ensure that the product can be used correctly and safely.
(3) Technical support and answers: In the process of using the product, if you encounter any technical problems or questions, our technical support team will provide answers and help to customers at any time.
After-sales service
Junda water-based coatings attaches great importance to after-sales service, we are committed to providing customers with long-term, stable after-sales support. Our after-sales services include:
(1) Product quality assurance: We promise that all Junda water-based coating products are in line with national standards and industry standards. If there is a quality problem, we will return the goods unconditionally.
(2) Use effect tracking: We will contact customers regularly to understand the use effect of products and customer satisfaction, so as to improve products and services in time.
(3) Repair and maintenance: For problems caused by improper use or product failure, we will send a professional team to repair and maintain to ensure the normal use of the product.
(4) Customer return visits and satisfaction surveys: We will regularly conduct customer return visits and satisfaction surveys to collect customer opinions and suggestions in order to continuously improve the quality of our products and services.
In short, Junda waterborne coatings is committed to providing customers with professional, excellent pre-sale, sale, after-sales service. We are convinced that only by truly caring about customers, meeting customer needs, and winning customer trust can we win market recognition and success.